Privacy Policy

1. Information We Collect

When you browse our website, search for flights or hotels, or contact our travel desk, we may collect minimal necessary information to fulfill your request:

• Contact Details: Your name and email address when you submit an inquiry or custom package request.
• Travel Preferences: Destination, dates, number of guests, cabin class, and accommodation requests to help plan your trip.
• Technical Data: Anonymized browser type, language preference, device operating system, and IP address collected automatically through standard server logs for security and performance optimization.

2. How We Use Your Information

We use your information solely for legitimate travel service purposes:

• To prepare customized travel quotes, itineraries, and vacation package recommendations.
• To respond promptly to inquiries sent to our team at info@vertextours.uk.
• To facilitate seamless transitions to our verified travel booking partners (such as Expedia).
• To detect and prevent fraudulent activities or security breaches.

3. Affiliate Partnerships & Third-Party Providers

Vertex Tours partners with established travel providers, including Expedia Group. When you click on search results, flight cards, or vacation packages that redirect to Expedia:

• You may be redirected to Expedia or its partner platforms via tracking links (Partnerize affiliate network).
• Expedia handles the reservation, ticketing, billing, and fulfillment in accordance with its own privacy policy and terms.
• Vertex Tours never sees or stores your full credit card number or payment details entered on third-party checkout pages.

4. Cookies & Tracking Technologies

We use strictly necessary and functional cookies to remember your preferred currency, language, and search parameters. We do not use intrusive spyware or third-party marketing beacons. For detailed information on our cookie categories and to manage your preferences, please review our dedicated Cookie Policy.

5. Data Minimization Commitment

In accordance with international privacy frameworks, Vertex Tours applies strict data minimization principles. We only collect the minimal personal data necessary to handle your inquiries (name, email address, preferred dates, and party size). We never request or store sensitive biometric, financial, or extraneous personal identifiers on our servers.

6. Protection of Children & Minor Traveler Data

Vertex Tours is deeply committed to protecting the privacy of minors. Our website and inquiry forms are not directed to children under 18 years of age. We do not knowingly collect personal information directly from children. If an itinerary includes minor children or infants, all travel details must be provided and consented to by a parent or legal guardian.

5. Data Retention & Security

We retain personal contact information only for as long as necessary to assist with your travel planning or to comply with statutory legal requirements. All stored communications are encrypted and access is strictly restricted to authorized staff.

6. Your Rights

Depending on your location (including the European Economic Area, UK, and California), you have rights regarding your personal data:

• Right to request access to the personal data we hold about you.
• Right to request correction of inaccurate data.
• Right to request deletion of your data from our inquiry databases.

To exercise any of these rights, simply email us at info@vertextours.uk.